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Estimated Shipping Time & Shipping Fees
Orders are usually shipped within 2–3 business days from the day after your order is placed
(excluding weekends, public holidays, the New Year holidays, and Golden Week).For orders that include personalised items, each product is specially made for you.
In this case, shipping may take approximately 3–5 business days from the day after your order is placed
(excluding weekends, public holidays, the New Year holidays, Golden Week, and summer holidays).Standard shipping fees start from ¥880 nationwide.
Enjoy free shipping on all orders of ¥8,000 or more.Please note:
The Harry Potter Shop Online Japan currently ships within Japan only.Shipping times are estimates only and are not guaranteed.
We recommend placing your order with plenty of time to spare.Shipping may be delayed due to the following reasons:

• Severe weather or natural disasters affecting transportation
• Items being temporarily out of stock
• A high volume of orders
• Unexpected issues such as system errors

If you receive a defective item, please contact us within 14 days of receiving your order via our Contact Us page, including your order number and details of the issue, to request a return or exchange.Returns for customer convenience are accepted only for unused items in unopened packaging.
Please note that items listed as non‑returnable for customer convenience cannot be returned,
even if they are unopened.For full details on return and exchange conditions, please visit our Frequently Asked Questions (FAQ) page.If you wish to request a return or exchange, please contact us via the Contact Us page
and include your order number after placing your order.